Returns & Refunds

RETURN CONDITIONS

At Peloton de Paris, we aim to design and produce quality cycling apparel for you to enjoy and love, and that's why we offer you a 30-day trial period. Feel free to wear and test your kit during 30 days. If, after that, you are not 100% satisfied with your purchase, please return your items within 30 days of receipt and we will happily issue a refund.

For sale items the returns period is 14 days for online orders and 3 days for in-store purchases. The trial-period does not apply, instead your return needs to meet our regular return conditions: To be eligible for a return, your item must be unused and in the same saleable condition that you received it. Goods must be unworn, unwashed and complete with all original tags and in the original packaging.

All gift cards, customised products and some health and personal care items are non-refundable.

RETURN PROCEDURE

From Belgium, The Netherlands, Luxemburg France, Germany, Austria, Spain and Italy

  1. Check our return conditions to make sure you meet all requirements.
  2. Fill out the return slip you find in your parcel.
  3. Create your return label in our return portal: https://pelotondeparis.shipping-portal.com/rp/
  4. Attach the return label to your package (please put it over the shipment label if you use the original packaging to return your parcel).
  5. Please make sure all returned items are well packaged. We cannot take responsibility for items damaged or lost in the return transit.
  6. Bike to your nearest post office or DPD service point to drop off your return.
  7. We will send you a notification upon arrival of your parcel.

Please note that you can also return online purchases in our flagship store in Mechelen, Belgium.

For exchanges we kindly ask you to place a new order for the correct size or product.

From all other countries

Our returns platform unfortunately is currently not active in your country. We are working to resolve this, but for now this is how you can return your purchase:

  1. Fill out the return slip and add it to your package.
  2. Return the parcel at your own cost with a courier of your choice.
    Return address:
    Peloton de Paris - Returns
    Bruul 106
    2800 Mechelen
    Belgium
  3. We will issue a refund on the initial payment method as soon as we receive your return.

For exchanges we kindly ask you to place a new order for the correct size or product.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your requested refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days.

Refunds for in store returns will also be issued on the original payment method, so a cash refund will not be possible.

EXCHANGES

To avoid items going out of stock in the period between you sending the return and we receiving it, we kindly ask you to return your item for a refund and to place a new order in our web shop for the correct item, size or color.

For in store returns we can issue a direct exchange.

If you have additional questions after reading this page you can contact us at hello@pelotondeparis.cc.